Frequently Asked Questions
GNMLS has migrated to the Xposure system from RealtyServer and Autoload for entering new listings. Online training modules are available here: https://www.xposure-training.com/
Professional photographers may sign up for a free account under the Photographers section.
Here is a link to our slide presentation: Xposure_Training.pdf
Learn more about IDX data for a personal firm/agent webpage or about licensing GNMLS data for apps and websites at:
GNMLS automatically sends all residential listing info to REALTOR.com if this option is checked during listing entry. Your commercial listings are sent to ListHub where you can choose to send them for display on commercialsearch.realtor.com.
You may create an agent profile on REALTOR.com for better branding at no charge or purchase additional services. For more instructions on setting up and managing your REALTOR.com agent profile, click here. If you are a managing broker and would like to establish a brokerage profile that will allow you to setup branding and other options for all agents at your firm, you must call their customer service team at 1-800-878-4166 (Mon-Fri 8am-7pm or Saturday 9am-3pm) to get started.
Here is a link to short training videos from ListHub: https://www.listhub.com/customer-care-videos.html
First your company broker needs to be registered with an account and then the agents may register. ListHub basic distribution services are free to GNMLS Subscribers.
To grant property access to non-GNMLS members use SentriConnect available in the Apple App Store and Google Play Store. See the introductory video available here.
Here are some useful resources:
- SentriSmart quick reference sheet: https://www.northwoodsrealtors.org/SentriSmart%20Quick%20Reference.pdf
- Bluetooth lockbox guide: https://www.northwoodsrealtors.org/The-Bluetooth-REALTOR-Lockbox-Getting-Started-Guide.pdf
- Additional help & references: https://www.sentrilock.com/help/
- Bluetooth lockbox training videos: https://www.youtube.com/playlist?list=PLQnExu3ZpUIrEfUXURZbyOI-QH58s5rgg
- SentriSmart app tutorials: https://www.youtube.com/watch?v=1cprXY3xjpQ&list=PLQnExu3ZpUIrUorcXKNpkjzrY_d_6N_fI
- SentriSmart app (iPhone/Android): https://www.sentrilock.com/help/ss-choose-platform/
"I assume everyone isn't running to their listings swapping out old lockboxes for new ones...so how are you supposed to know if the listing you are going to has a new lockbox or an old one? We didn't get enough lockboxes to cover all our active inventory and likely no other agencies did, so for some time there would be both...seems very confusing...did they cover this? I imagine for some time many properties will have both new and old."
They will transition to using the app most of the time. NXT (older) and BLE (new) boxes both open with the app: NXT using a code and BLE through Bluetooth (BT) connection. You shouldn’t need to know which type of box a listing has on it. But it is important to keep your card with you.
BLE (new white boxes): Unless there is a problem, no cell coverage is needed. Enable Bluetooth on your phone and start the SentriSmart app, press ENT on the box and they should talk. Enter your PIN on the phone > Done and the box opens. (Side note: Shackle release using SentriSmart on the new boxes no longer chirps, so make sure to grab the box so it doesn't smash your foot!)
IF Bluetooth failed to connect, then use the Mobile Access Code the app gives you, just like with NXT boxes. All else fails: Call the CARS system at 877-736-8745 for a card renewal code and renew your SentriCard at the lockbox.
NXT (old blue boxes): Wherever there is cell coverage, use SentriSmart to create a Mobile Access Code to key into the box. Opens just like a one-day code.
IF there is NO cell coverage, the app provides a card renewal code you can use in the box to renew the card for the remainder of the day. After that the CARD becomes the Key until it expires at midnight. While the card is the Key, you can still use the app to Manage BLE boxes, but not open them until the next day.
Status of MLS listing:
Active (Green) – Listing is currently active with no accepted offers OR has accepted offer AND a bump clause written into the offer AND special REALTOR® Remarks notation that the listing “has accepted offer with bump clause”.
Active O/C (Olive) – Listing has an accepted Offer with Contingencies - not all satisfied.
Canceled (Gray) – Listing was canceled prior to normal expiration date. Probably with a Cancelation and Mutual Release signed by all parties.
Expired (White) – Listing contract has expired per contract. May have been expired early by amendment.
Hold (Light Blue) – Listing is under contract but the listing has been placed on Hold and is not available for showings or active marketing.
Pending (Yellow) – Listing is under contract to be sold, all contingencies are satisfied. It has not closed yet, but is contractually sold.
Sold (Red) – Listing has closed, value exchanged and title transferred. Mark immediately following the closing.
Computers have hiccups and misplace data bits sometimes. We recommend you rebuild your indexes for Interface monthly. Go to File -> Maintenance -> Rebuild all indexes. Close and restart the program.
As of May 2018, the GNMLS Board revised the condominium entry rules so that if a property is part of a condo association but is a standalone unit or land, you may choose a Property Type of Single Family Detached or Land, but must mark the Title to include Condominium and make your other appropriate condo disclosures for the fees, name the condo association in the legal description, include the condo docs, etc.
NEW – Data Entry has a required dropdown field for Condo = Yes or No.
Listing a mobile home in a park - guidelines
- Residential listing – Property type = Mobile Home
- Legal description = No real estate
- Title = Lot Rental
- Lot size = 0
- Monthly Fees = $ (ie. Monthly lot rental)
Recommended disclosures to consumers and brokers through a note in General Remarks or CSPAL to consumers AND to Realtors in the Realtor Remarks such as:
- Personal property only – no real estate transferred
- No real estate included in transaction
Single Family Detached refers to habitable homes and the land they sit on. This should not be used when no real property (land) is being offered for sale.
Please note that sales of more than 1 mobile/manufactured home per year without real estate requires a Wisconsin mobile home sales license. See Wisconsin Administrative Code SPS 305.003(38).
You may find the DSPS overview document for manufactured home sales licensing here:
The Wisconsin Administrative Code regarding manufactured home dealers can be found here:
"My seller has a nice double-wide factory-built home on a full basement and does not want it to be listed as mobile/manufactured."
First, you may not misrepresent the property so you need to determine what it really is. All of these homes are intended for year-round occupancy in Wisconsin. They are not travel trailers, which are personal property, even if they are sitting on real estate (land).
Manufactured homes include mobile homes by Wisconsin statute 101.91(2)(c). They were called mobile homes prior to June 1976 and the HUD Title 6 standards. After that date they were required to conform to HUD standards regarding building codes for electrical, plumbing, heating, ventilation, fire protection, structural strength, etc. They should have a HUD tag attached to the home. The HUD Tag is a 2 x 4 inch aluminum plate affixed to the outside of the manufactured home. The HUD Data Plate is a sheet of paper inside, usually by the electrical panel, in a kitchen cabinet or bedroom closet and includes a map of the U.S. with information on wind zone, snow load, etc. that the home was built for.
Modular construction type is for homes built in a factory consisting of 2 or more modules that are assembled on site. These homes may be either “on-frame” or “off-frame” and will include a modular tag, usually under the sink. Modular homes must conform to local state building codes.
This is the MLS definition:
Manufactured/Mobile Home: Dwelling unit that conforms only to HUD codes rather than local building codes. A HUD tag should be found and this property is defined by Wis Stats., sec. 101.91(2) as: a structure that is designed to be used as a dwelling with or without a permanent foundation and that is certified by the federal department of housing and urban development as complying with the standards established under 42 USC 5401 to 5425 and includes any additions, annexes, foundations and appurtenances. A manufactured home sold on the land it sits on may be entered as a SFD, provided the construction is noted as manufactured/mobile home. A manufactured home is a minimum 400 square feet. A travel trailer (DOT- ANSI A119.5) is only personal property and may not be listed as a Manufactured/Mobile Home.
Modular: Home is constructed on site from modules. These homes must conform to local building code rather than Federal HUD codes. They are set on a permanent foundation or basement and do not have (never had) axles or a tongue for transport.
NADA provides a definition of the modular home built to local state codes and having a modular label.
The Wisconsin Housing Alliance also provides some information on determining the correct construction type of the home.
Arm’s Length Sale – sale between two parties, neither of whom is related to or under abnormal pressure from the other. This is not known during marketing, but should be marked at the time of closing if true.
ShowingTime is a service of GNMLS available to all offices, agents and appraisers. Inspectors may contact the MLS office about signing up. You may register and watch a training video here: ShowingTime for the MLS QuickStart Training.
From the MLS you can go to ShowingTime in your Quick Links. Click Help & Support on the left and you will find many topics with documentation or video training.
GNMLS Policy found in the Policies & Procedures states:
In accordance with NAR Clear Cooperation policy, any listing otherwise required to be entered in the MLS, when advertised outside of the firm or inquiries are solicited from non-clients must be entered by the end of the next business day. Excluding a property from MLS does not alleviate an Agent’s responsibility to cooperate with fellow REALTORS®, though this may be evidence of external marketing. This policy not only applies to actions taken by MLS Participants/Subscribers, but also to any advertising actions taken by the seller(s) or other parties. In-Office exclusive listings must have the listing contract adjusted or amended to disallow all signage, MLS entry and other marketing. Fines are $50 1st offense, $100 2nd offense, $250 3rd offense, $500 4th offense. All offenses and fines and are per firm.
You can read the NAR policy here: https://www.nar.realtor/about-nar/policies/mls-clear-cooperation-policy
Waivers may be filed to withhold entry in some circumstances. You can find a general waiver here for listings that are either not qualified for entry or are optional and the seller wishes to keep them out of the MLS. Examples of not qualified is a listing co-listed with a non-member, not offering compensation or not listed with a single listing price. An example of an optional listing is one outside our core 7-county service area.
There could be special circumstances where the seller requests no MLS entry, but does want the listing office to provide marketing services. These are expected to be extremely rare and require filing a completed waiver here which the sellers must sign withholding the listing for the life of the contract. If the waiver is not filed in the allowed timeframe, the firm will be fined for violation of the Policy stated above.